Use Case: Smart Alerts

The Problem

TODO: Describe problem:

• Important events get lost
• Team doesn’t find out in time
• Delays in decision making
• No alert prioritization

The Solution with Gateway Ion

TODO: Explain solution (2-3 paragraphs)

Requirements

TODO: What you need:

• Webhooks from your systems
• Connection to Slack/email
• Defined alert criteria
• Destination lists

Step by Step

1. Define Events

TODO: Which events to alert:

• Order > $5000
• Synchronization error
• New user registered
• Product out of stock
• “Hot” lead received

Criteria:

• Value
• Type
• Priority
• Recipient

2. Create Webhook

TODO: Capture event:

1. System A sends webhook
2. Gateway Ion receives
3. Flow is triggered
4. Validates condition

Webhook example:

{
  "event": "order_created",
  "amount": 10000,
  "customer_id": "123"
}

3. Evaluate Conditions

TODO: Alert logic:

IF amount > 5000
  THEN send URGENT alert
IF type = ERROR
  THEN send to ops team
IF lead_score > 90
  THEN send to sales

4. Prioritize

TODO: Alert levels:

• 🔴 Critical: Response in minutes
• 🟠 High: Response in hours
• 🟡 Medium: Response in day
• 🟢 Low: Weekly summary

By priority:

• Critical: SMS + Slack + Email
• High: Slack + Email
• Medium: Email
• Low: Daily digest

5. Enrich Context

TODO: Add information:

1. Get customer data
2. Recent history
3. Recommended actions
4. Link to system

Alert message:

🔴 LARGE ORDER
Amount: $12,500
Customer: Acme Corp
History: $50k this month
Action: https://system.com/order/123

6. Route Correctly

TODO: Send to recipient:

• By alert type
• By responsible team
• By availability
• With escalation

Example:

• If sales doesn’t respond in 30 min → send to manager

7. Notify Multiple Channels

TODO: Use multiple channels:

1. Slack in #alerts channel
2. Email to responsible party
3. SMS for critical
4. In-app notification

Gateway Ion can:

→ Send to Slack
→ Send email
→ SMS via Twilio
→ Webhook to another app

Complete Flow

TODO: Diagram:

Event → Webhook → Validation → Prioritization → Enrichment
→ Routing → Multi-channel Notification

Expected Results

TODO: Metrics:

• ✅ Alerts in < 1 minute
• ✅ Team always informed
• ✅ Fast actions
• ✅ Alert audit trail

Common Errors

TODO: Table:

Error	Cause	Solution
”Alert spam”	Criteria too broad	Refine criteria
”Alert doesn’t arrive”	Recipient not configured	Review routing
”Notification delay”	Slow system	Optimize flow

Tips and Best Practices

TODO: Tips:

• Test with test event
• Don’t alert for EVERYTHING
• Review criteria regularly
• Silence alerts at certain hours
• Save history for analysis

Variations

TODO: Advanced cases:

1. Correlated alerts: If A and B → alert
2. Alerts with actions: “Resolve” button in Slack
3. Escalating alerts: If not resolved in 1 hour, escalate
4. Predictive alerts: Before it happens

Next Steps

TODO: Expand:

• Machine learning in alerts
• Alert history
• Trend analysis
• Custom dashboards

See Also

• Flows
• Connections
• Webhooks