Support Channels

Get help when you need it

TODO: Introduction about 24/7 support availability

Contact Channels

📧 Email

TODO: Email support details

• Email:
• Expected response time:
• How to open ticket:

💬 Live Chat

TODO: Chat support details

• Availability:
• How to access:
• Supported languages:

🎫 Ticket Portal

TODO: Ticket system details

• Portal URL:
• How to create ticket:
• Tracking:

📞 Phone

TODO: Phone support details

• Number:
• Hours:
• Extensions:

🌐 Community

TODO: Forum/community details

• URL:
• How to participate:
• Moderators:

Before Contacting Support

TODO: Checklist of things to verify first:

• Review this documentation
• Search in FAQ
• Check Troubleshooting
• Verify system status
• Clear browser cache

How to Report a Problem

TODO: Step by step guide:

1. Describe the problem clearly
2. Include steps to reproduce
3. Provide system information
4. Attach screenshots if relevant
5. Include flow/execution ID

Useful Information for Support

TODO: What information you should provide:

• Your name and email
• Your organization name
• Related ticket or flow IDs
• Screenshots
• Exact error messages
• Browser and device used

Response Time

TODO: SLA table by priority:

Priority	Response Time	Estimated Resolution
Critical	15 minutes	1 hour
High	1 hour	4 hours
Medium	4 hours	24 hours
Low	24 hours	5 days

Support FAQ

TODO: Questions about support itself

• What’s the best way to contact?
• Is there a cost for support?
• Is support available in my language?
• Can I schedule a call?

Escalation

TODO: How to escalate a problem if it’s not resolved

Additional Resources

TODO: Links to other resources:

• FAQ
• Troubleshooting
• Glossary
• Blog
• System Status

Feedback on Support

TODO: How to send us feedback about our support quality